Caroll adopts Openbravo OMS and POS solutions to accelerate omnichannel retail strategy
Openbravo, the global cloud-based omnichannel platform vendor for agile and innovative commerce, has announced that it has been awarded a contract by Caroll International, the French fashion retailer.
Caroll is rapidly rolling out Openbravo's Order Management System to give it a comprehensive omnichannel order management capability and allow online orders to be fulfilled and delivered from its stores.
French fashion retailer Caroll, which has 473 stores in nine countries and a fast-growing online operation, was looking for an omnichannel order management system that would help physical store transformation, boost its operational agility and better integrate its eCommerce operations.
Caroll faced three main specific challenges. The company wanted to reduce the number of online orders rejected because the warehouse was out of stock even though the items ordered were available in stores. It needed a solution that could make store stock available to serve these orders and it also wanted to reduce the number of picking locations to optimize the number of packages for its customers and reduce the picking costs of each order (preparation, shipments, etc.).
Caroll chose Openbravo for its OMS, POS and mobile capabilities. The Openbravo OMS solution makes it possible to access store stocks from orders made on the website or in store. Moreover, the solution supports a variety of omnichannel fulfillment scenarios, such as ship-to-store, ship-from-store, BOPIS and BORIS.
Frédéric Mayette, CIO, Caroll: "We needed to access our stores' stock from the website in order to fill stock-outs at the warehouse and optimize the flow of in-store stock. The OMS system brings additional sales to the store and has been very well received by the retail teams. We chose the Openbravo OMS because it met all these objectives and the Openbravo team took time to understand our needs and propose the correct solution for the challenges we face in today's fashion retailing industry. The collaboration between our teams made this project a real success from the beginning. We were able to see immediate positive results," he added.
Christophe Dubuis, Sales Director for France and Northern Europe, Openbravo: "The confidence that Caroll has shown in Openbravo and the results observed from the first weeks of use confirm how the Openbravo omnichannel platform, and in particular, the OMS and POS solutions, enables retailers to easily adapt to changing market dynamics and rapidly evolve their business to embrace omnichannel retail."