Zuper raises $1.1 million seed funding to boost its workforce management Saas platform
Zuper, provider of an intelligent workforce and customer management platform has raised $1.1 million in seed funding, led by Prime Venture Partners and participation from Gunderson Dettemer and Gemba Capital.
The company also announced the appointment of former Microsoft product leader Anand Subbaraj as Chief Executive Officer.
Since its founding in 2016, Zuper’s workforce management SaaS platform has empowered more than 500 service businesses and thousands of users globally in the residential and commercial cleaning, HVAC, electrical, Internet Service Provider, plumbing, and landscaping industries to modernize their operations and provide an on-demand booking experience for customers. To date, Zuper has facilitated more than 2 million work orders worldwide across the U.S., EMEA and APAC.
The global Home Services Market is expected to grow 19 per cent from 2019-2026 and reach $1.13 trillion by 2026 according to Verified Market Research.
Today, many service companies fail to provide a consistent and informed experience to customers across all communication channels. They lack effective solutions to track employees, their locations and work progress and there is near zero visibility on the field-workforce.
Customer behavior and expectations are changing rapidly, and companies need to evolve with on-demand service models that personalize the experience and provide customers with real-time alerts for ETA and possible service delays.
Anand Subbaraj, CEO of Zuper: “Zuper was founded to enable service businesses to embrace our digital future, provide their customers with a frictionless, on-demand experience, and improve the productivity and efficiency of their workforce. The founding team formulated its hypothesis based on personal customer service experiences and started reaching out to companies in different parts of the world to understand common pain points and validate market demand. It quickly became apparent that there was a huge unmet need for a comprehensive workforce management platform focused on providing customers with the best possible experience from booking appointments to interacting with company employees. At Zuper, we are tackling this problem at scale and see a significant runway for growth, especially in our current COVID-economy.”
With the new capital, Zuper will continue to invest in platform innovations, as well as sales and marketing to fuel aggressive growth and expansion in North America and other key geographies. It will also invest in talent to support this growth and is hiring across all functions in the U.S. and India.
Shripati Acharya, Managing Partner, Prime Venture Partners: "SMBs are experiencing two powerful trends - they now manage an increasingly distributed workforce while their customers expect an on-demand service experience. Zuper’s mobile-first, intelligent workforce management solution provides SMBs with complete visibility to what work is being scheduled, as well as the location, employee and status for every job. At the same time, their end customers are able to request, pay and track the order through a few taps on their mobile. The pandemic has further accelerated this trend and with it the demand for Zuper’s solution. We are delighted to be a part of Zuper’s mission to transform the service delivery and management for SMBs."
Zuper’s intelligent workforce management platform helps service organizations manage, modernize and transform the field and remote workforce. By leveraging the power of AI and Machine Learning, Zuper helps organizations improve productivity and utilization of the workforce by automating repetitive tasks that impact efficiency.
The Zuper Platform includes a white-labeled mobile and web application for a modern consumer experience, back-office application to manage, govern and operationalize the workforces, native mobile applications in iOS and Android for workforce collaboration and service 360 to grow business with data.